JBL Headphones Won’t Turn Off? (Here’s The Fix)

Sometimes the JBL headphones won’t turn off no matter what. This happens when there’s a software bug or hardware problem. So, how to fix it?

To fix JBL headphones that won’t turn off you need to factory reset them. After the factory reset, you have to start charging the headphones and then press the button to turn them off. This should fix it.

But, if that doesn’t, don’t worry. We have included 7 different fixes that you can try to fix it.

Why Won’t JBL Headphones Turn Off?

One of the main reasons JBL headphones won’t turn off is because of a software error/bug. This issue happens after you pair headphones to a PC using a USB. To fix it, you have to reset the headphones, connect them to a PC again and try to turn them off.

JBL headphones sometimes confuse the chorded/un-chorded modes and that can cause the headphones to not turn off. This happens when your turn on the headphones while on chorded mode, but turn it off on the un-chorded mode. To fix this, use the same mode while turning it off and on.

Headphones won’t turn off if there’s a hardware error. If you have dropped the headphones lately they could be damaged. Unfortunately, if it’s a hardware problem then there’s nothing you can do. You have to send it for repair.

But, don’t lose hope just yet. Try our fixes down below first.

How To Fix JBL Headphone That Won’t Turn Off?

1. Un-Pair The Headphones

Sometimes, the JBL headphones won’t turn off if they are still paired with another device. To fix this, pause the music, close the music application, and try to turn off the headphones.

If that doesn’t work, you need to un-pair the headphone first and then turn it off. You can un-pair JBL headphones from your device in different ways:

1. Turn off Bluetooth on your device — Go to your phone Settings, find and press the Bluetooth settings and turn it off.

If the headphones are paired to a PC, use the “Search” button and search for “Bluetooth“, find the Bluetooth Settings, and turn it off.

If you turn the Bluetooth off on your device, the headphones will automatically un-pair and enter paired mode.

2. Move away from your device – If for some reason you can’t turn off the Bluetooth from your device, then move the headphones away from the connected device.

The Bluetooth range is 30 feet (10 meters), so move at least 15 meters away from the connected device. Once the device isn’t on the headphone’s Bluetooth range, the devices will automatically un-pair.

You should also remove the JBL App from your phone. The app can interfere with the headphones and prevent them from shutting down. Once the issue is resolved, you can re-install the app.

If you are using the chorded mode of the headphones, remove the aux cable from the device.

Once the JBL headphones are unpaired and enter the pairing mode, try to turn off the headphones.

2. Factory Reset The JBL Headphones

If the JBL headphones won’t turn off because of a software bug, a factory reset will probably fix it.

The factory reset will return the headphones to their default mode, it will remove any of the previously chosen modes and changes you may have made. It will also remove any of the previously connected devices — so you need to manually connect the devices.

To reset JBL headphones:

1. Press and hold the “+” (Volume Up) and “–” (Volume Down) buttons at the same time.
2. Release the buttons after 20 seconds.
3. The headphones will disconnect from the paired device and enter pairing mode. When on pairing mode, JBL headphones have a flashing blue light.

After you reset the JBL headphones press the power button and turn off the headphones.

3. Connect The Headphones to a PC

There’s a bug that prevents JBL headphones from turning off after you plug them into a PC. This doesn’t always happen, but it can. Luckily, there’s an easy fix.

To fix it, you have to pair the JBL headphones to a PC after you factory reset them. Here’s a step-by-step guide.

1. Reset your JBL headphones by pressing and holding the “+” and “–” buttons at the same time.
2. After the factory reset process is done, the JBL headphones will automatically enter pairing mode. When the JBL headphones are in paired mode (blue light flashing), plug the headphones into a PC (USB).
3. Now, press the power button to turn off the headphones.

You can also try unplugging the headphones from the PC immediately after plugging them, and then turn them off.

4. Plug/Un-plug Trick

This trick is almost identical to the previous one. But, instead of plugging headphones into a PC, you have to charge them. Here’s how to do it:

1. Reset the JBL Headphones.
2. After resetting, while the headphones are turned ON, connect them to a power source (charge them).
3. 3 seconds after starting to charge the headphones, unplug the charger.
4. If the JBL Headphones won’t turn off automatically, press the power button to turn them off.

Some other tricks you can try:

1. Press (or slide) the power button 3 times repeatably.
2. Press and hold the power button for 1 minute.

5. Drain The Battery

The last thing you should try is to let the battery go to 0%, and the headphones will automatically turn off. Charge the headphones back to 100% and try turning the headphones off. Hopefully, this fixes the issue.

However, if the issue persists, it’s recommended to send the headphones for repair. Or, if the headphones still have a warranty, send them back and get new ones.

JBL Headphones Will Now Turn Off

Our fixes will work in most cases and the JBL headphones will turn off. If they don’t, then you may have a hardware issue, and there’s nothing you can do to fix it. You have to send them for repair.

To prevent this from happening again, you should always use an original cable when charging the headphones. It’s also advised to not change between headphone modes too often.