JBL FLIP 5 Sound Cuts Off? (Here’s How To Fix It)

Here's how to fix JBL Flip 5 sound cutting off every few seconds. To fix it, you have to upgrade to the latest firmware version using the mobile application. 

A sound cut-off in the JBL Flip 5 refers to an interruption or discontinuation of audio playback from the speaker. It occurs when the audio output randomly stops or becomes silent, even though the speaker is working properly and the audio source is still playing. So, how to fix it?

To fix JBL Flip 5 sound cut-off, reset the speaker, upgrade its firmware version, avoid Bluetooth interference, charge the speaker, pair it with another device, or contact JBL support.

We have made a step-by-step guide on how to do it. We have also included other fixes you can try for this problem. Check it out.

How To Fix JBL Flip 5 Sound Cut-Off?

To fix JBL Flip 5 sound cut-off, do the following things.

Fix #1: Hard Reset JBL Flip 5

A hard reset will return the JBL Flip 5 to its original factory settings and will remove software bugs or glitches, it will remove previously known devices, and clear the internal memory. If the sound is cutting off because of a software bug or glitch, a hard reset will fix it.

To reset JBL Flip 5, do the following things.

  1. Power on the speaker.
  2. Press and hold the Play and Volume Plus (+) buttons at the same time.
  3. Release the buttons once the speaker turns off.
  4. Press the power button one time.
  5. The reset process is done.

Since hard reset removes previously known devices from the cache, you must manually re-connect to the nearby Bluetooth devices.

Fix #2: Upgrade the Firmware Version

An outdated JBL firmware version will affect the speaker’s performance and stability, and it can contain software bugs or glitches that will prevent the speaker from working properly. Sound cut-off is one of the reported bugs of an outdated firmware version. It’s recommended to always upgrade the speaker’s firmware to the latest version.

To upgrade the firmware version of the JBL Flip 5, do the following.

  1. Open App Store or Google Play on your phone and download the JBL Portable app.
  2. Turn on the speaker and pair it with your phone using Bluetooth.
  3. Open the app on your phone.
  4. The application should show your speaker on the main page.
  5. If an update is available for your speaker, you will see an “Update” button on the first page of the app, under your speaker image. Click the button.
  6. Once you press the “Update” button the application will show you the version you can install on your speaker.
  7. If you decide to upgrade the speaker, press “Upgrade“.
  8. The application will start to download the new version and install it on your speaker.
  9. When the upgrade process is done, you will see an “Upgrade successful” message on the app.
  10. Click the “Let’s Party” button.
  11. The firmware upgrade is complete.

The speaker will turn on/off multiple times during the update. Don’t disconnect the speaker from the phone or turn it off manually. The speaker and the phone must be within the Bluetooth range (30 feet or 10 meters) of each other.

If the JBL Portable application doesn’t show an “Update” button, it means the speaker has the latest firmware version installed. It’s also recommended to update the JBL Portable application version in your phone (if you had it downloaded before), before using it to upgrade the speaker’s firmware version.

Fix #3: Avoid Bluetooth Interference

Bluetooth interference refers to the disruption of the Bluetooth signals caused by external factors or other devices in the same frequency range (2.4 GHz). The sound will cut off from your JBL Flip 5 if Bluetooth interference occurs. During an interference the sound signal will become weaker, the latency will increase, the audio quality will decrease, and the connection might drop.

Some common sources of Bluetooth interference include:

  1. Wi-Fi Networks or Routers.
  2. Microwaves.
  3. Cordless Phones.
  4. Physical Objects (e.g. walls, furniture, etc).

To avoid Bluetooth interference, keep the speaker and the device (e.g. your phone) away from sources of interference, reduce the number of nearby Bluetooth devices, and keep both devices close to each other.

Fix #4: Charge Your JBL Flip 5

JBL Flip 5 sound will cut off, its performance will decrease, the sound quality will reduce, and the speaker will have connectivity issues if it has a low battery. Charge the battery fully before using it to play music.

Check the battery indicator to know how much charge the speaker has left. The battery indicator (a white line) is located next to the charging port. The battery is full if the battery indicator is filled with a white color (fully). The less filled the battery indicator is, the less battery the speaker has left. To activate the battery indicator press any of the buttons.

Fix #5: Try Another Device

If the music cut-off persists, connect the speaker to another device. The speaker could be working perfectly, but if the other device is faulty, the sound will stop at random amongst other issues.

To test it out, connect the speaker with another device — if the issue isn’t fixed, then the speaker is faulty.

Fix #6: Contact JBL Support

Contact JBL support if you have an activate warranty and ask for a replacement (it could be a factory error). Or, send the speaker to a local electronic shop if you don’t have a warranty.

The speaker will have different issues, including a sound cut-off, if it has a faulty hardware part. If you displaced the speaker, exposed it to high or low temperatures, or physically damaged it, a hardware part can get damaged.

If that’s the case an authorized repair shop or a local electronic repair shop will replace the faulty hardware part and fix the issue for you.

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